FREQUENTLY ASKED QUESTIONS

What are the prices to hire a bike?

Please check our pricing page which includes the daily and weekly rates. The prices include VAT/IVA.
I know Pinarello frame sizes are different than other bike brands. How do I know what size bike to book?

Please see our sizing guide on the individual bike pages.
What gear ratios are fitted on the bikes and what type of components are on the bikes?

Our bikes come with a 50 /34 compact chain set. The cassettes are an 11 - 28. All the bikes are equipped with Shimano. We can offer 30 or even 32 cassettes on request.

What is the brake style on your bikes?

All our bikes are UK style. They are set-up with the front brake lever on the right hand side and the rear brake lever on the left.
Do you provide pedals with the bike hire?

You can bring your owen pedals or we can supply them at no extra charge, we offer teh following:

Look
Shimano - SPD - MTB
Shimano - SPD - SL
Speedplay
Flat
Do you provide a saddle bag and pump with the bike hire?

We provide a saddle bag, which includes a inner tube, tyre levers and a pump. The bike will have two bottle cages fitted and we sell water bottles priced at €6.00.
Who is responsible for the bikes if they are damaged or stolen?

The customer is responsible for the bikes they hire. Please let us know as soon as possible if there has been an accident. If the bike is stolen, the customer is responsible for the wholesale price of the bike.
Is there a group to join for a ride?

There is a group ride that departs 09.00 every morning from Tolo’s Bar and Restaurant. Tolo’s Bar and Restaurant is located minutes from the Pinarello Experience shop. Please note the meeting times varies depending on the time of year.
Does your bike shop have clothing and bike accessories to purchase?

Please visit The Bike Rooms Mallorca store on Calle Gola 20, Puerto Pollensa, 07470. Its 200m from the hire store and has a hudge selection of clothing and accesories.

Is it a law to wear a helmet in Mallorca?

It is a law to wear a helmet while cycling in Mallorca. We do have Assos and Rudy Project helmets for sale and for hire. Its is the customers responsebility to wear a helemt and observer the Spanish traffic laws at all times.
What should I bring with me?

Please bring your shoes, helmet and Garmin/Wahoo mount if you use one. We can provide the pedals at no charge.
What time can I collect and return the bike?

We open at 09.00-13.00 then 15.00-19.00.(Open allday in April) Please return the bike by 18.00 on your last day.
What if I need to cancel my hire reservation?

Please email us at [email protected] as soon as you know. We would love for another customer to enjoy our bike!

Cancellation made within 14 days of booking your bike a full refund

Cancellation made after 14 days of booking your bike a 90% refund

Cancellation within 14 days of your first rental day would be a 50% refund

Cancellation within 2 days of your first rental day, no refund will be given

Do you have a delivery service?

We currently do not provide a delivery service. Pinarello Experience shop is located in Puerto Pollensa and located close to most hotels in the area.
I love the Pinarello bike I hired! I would like to purchase the bike when I return from holiday. Who should I contact?

Please contact [email protected]
Do you offer insurance?

We ask all of our customers to take our insurance which can be paid at the time you collect your bike from the Pinarello Experience Centre. This is a one time charge depending on model. The cost for the Dogma F10/F8 is €25 and the Dogma 65.1, Gan,Gan S, Razha and Treviso is €15. This covers you for any accidental damage to the bike and recovery if requested. We cannot insure you against the theft of the bike. Please check you holiday insurance for coverage.