FREQUENTLY ASKED QUESTIONS

 

  • What are the prices to hire a bike?

    Please check our pricing page which includes the daily and weekly rates. The prices include VAT/IVA.

  • I know Pinarello frame sizes are different than other bike brands.  How do I know what size bike to book?

    Please see our sizing guide on the individual bike pages.

  • What gear ratios are fitted on the bikes and what type of components are on the bikes?

    Our bikes come with a 50 /34 compact chain set. The cassettes are an 11 - 28. All the bikes are equipped with Shimano.

    Dogma F8 - Dura Ace (Di.2 and Mechanical)
    Marvel - Ultegra (Di.2 and Mechanical)
    Razha - 105 (Mechanical)

  • What is the brake style on your bikes?

    All our bikes are UK style. They are set-up with the front brake lever on the right hand side and the rear brake lever on the left.

  • Do you provide pedals with the bike hire?

    Our customers usually bring their own, but we do have the following pedals that we can provide:

    Look
    Shimano - SPD - MTB
    Shimano - SPD - SL
    Speedplay
    Flat

  • Do you provide a saddle bag and pump with the bike hire?

    We provide a saddle bag, which includes two tubes, tyre levers and a pump.  A water bottle can be purchased for €5.00.

  • Who is responsible for the bikes if they are damaged or stolen?

    The customer is responsible for the bikes they hire.  Please let us know as soon as possible if there has been an accident. If the bike is stolen, the customer is responsible for the wholesale price of the bike.

  • Is there a group to join for a ride?

    There is a group ride that departs every morning from Tolo’s Bar and Restaurant. Tolo’s Bar and Restaurant is located minutes from the Pinarello Experience shop. Please note the meeting times varies depending on the time of year.

  • Does your bike shop have clothing and bike accessories to purchase?

    We have Tolo’s Bar & Restaurant/Pinarello Experience kits along with Pinarello clothing for purchase.  We also have Assos and Rudy Project helmets and glasses.

Cancellation made within 14 days of booking your bike a full refund

Cancellation made after 14 days of booking your bike a 90% refund 

Cancellation within 14 days of your first rental day would be a 50% refund

Cancellation within 2 days of your first rental day, no refund will be given

  • Do you have a delivery service?

    We currently do not provide a delivery service. Pinarello Experience shop is located in Puerto Pollensa and located close to most hotels in the area.

  • I love the Pinarello bike I hired!  I would like to purchase the bike when I return from holiday.  Who should I contact?

    Please contact The Bike Rooms or another Pinarello dealer.

  • Can I apply my bike hire costs toward a purchase of a new Pinarello bike?

    Yes, this would only be available through The Bike Rooms located in Manchester, Swindon and London.  You can apply up to five days of your hire costs toward a purchase of a new bike. This is only valid for six months from the day you return your hire bike.

  • Do you offer insurance?

    We ask you to take our insurance which can be paid at the time you collect your bike from the Pinarello Experience Centre. This is a one time charge depending on model.  The cost for the Dogma F10/F8 is €25 and the Dogma 65.1, Gan,Gan S,Marvel, Razha and Treviso is €15.  This covers you for any accidental damage to the bike. We cannot insure you against the theft of the bike. Please check you holiday insurance for coverage.

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